About Us
TULU creates a new way of living that helps people reduce their cost of living in the city while enabling more responsible consumption patterns that accommodate the trend of smaller living spaces.
TULU’s Usage Economy platform, elevates products and brands to win immediate consumers’ needs using IoT-based smart rental units that are customized to provide the most necessary and useful items, while leveraging data to analyze behavioral patterns, optimizing usage, rening inventory, and creating a personalized experience for our users.
We are a global company that operates in 50 cities across the US and Europe, already working with the largest landlords in the world, in residential buildings, student housing, and oces, with 30,000+ households under management with over 100% QoQ growth and a very exciting wait-list.
About the Role
We are seeking a proactive and detail-oriented Operations Coordinator to join our dynamic team. In this role, you will serve as the project manager for ongoing operations and new implementations, ensuring that operational projects are executed eciently, on time, and within budget.
Key Responsibilities:
Project Coordination – Ongoing Operations:
- Plan and facilitate completion of tasks for daily service and maintenance.
- Lead operational steps for theft, re-curations, repairs, and inventory management.
- Coordinate service requests across teams (CS, CX, Field team) to completion of tasks.
Project Coordination – Implementations:
- Organize installer schedules, travel, and coordination.
- Monitor deliveries, curations, and operational requests by building teams.
- Ensure unit(s) are ready to activate and meet standard of service by the provided deadline.
Team Leadership and Collaboration:
- Lead and support a team of Area Managers, Operators, and Installers.
- Track performance and implement corrective actions as needed.
- Foster strong relationships, including internally and with external clients and building teams
Recruiting and Training:
- Recruit Operators for each unit implemented.
- Oversee training and development of Operators and Area Managers.
- Train building teams on internal platforms and how to service units
Tracking and Problem-Solving:
- Monitor project progress and performance, ensuring that tasks are completed in full.
- Prepare regular updates and reports for upper/senior management, highlighting any issues, delays, or changes to the project scope.
- Proactively identify, track, and resolve operational challenges.
Qualications and Skills:
- Ability to work in-oce at our NYC Headquarters with on-site visits as needed.
- Procient in English.
- Strong organizational and time management skills.
- Excellent communication and interpersonal abilities.
- Prociency in Google workspace, including Sheets/Excel.
- Familiarity with Asana or similar project management platform(s).
- High attention to detail and accuracy.
- Ability to work under pressure and meet deadlines.
We are an E-Verify employer, which means we participate in the U.S. Department of Homeland Security’s E-Verify program. This program helps us verify the employment eligibility of all new hires.
If you have any questions or concerns about E-Verify, please let us know.
